Q1: What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express),

Q2: Can I change or cancel my order after placing it?

We process orders quickly to get them to you as fast as possible. If you need to modify or cancel your order, please contact our customer support within 2 hours of placing it.

🚚 Shipping & Delivery

Q3: How do I qualify for Free Shipping?

Simply add items to your cart totaling $69 USD or more, and Free Shipping will automatically be applied at checkout!

Q4: How long will it take to receive my package?

Orders are processed within 1-2 business days. Estimated delivery time is 3 to 7 business days depending on your location.

Q5: How can I track my order?

Once your order ships, we will send you a confirmation email with a tracking number so you can follow your package step-by-step.

🐾 Products & Safety

Q6: Are Pawfy products safe for my pets?

Absolutely! All Pawfy products are made from non-toxic, pet-safe, high-quality materials designed with your pet's comfort and health in mind.

Q7: How do I know which size to choose for my dog/cat?

Please refer to the size charts provided on each product page. Measure your pet carefully before ordering to ensure the perfect fit!

🔄 Returns & Refunds

Q8: What is your return policy?

We want you and your pet to love your purchase! If you are not satisfied, we offer a hassle-free return window. Products must be unused, undamaged, and in their original packaging.

Q9: What should I do if I receive a damaged or wrong item?

We apologize for any inconvenience! Please inspect your order upon receipt and contact us immediately with photos/videos of the item. We will arrange a replacement or full refund right away.

🎧 Customer Support

Q10: How can I contact Pawfy customer support?

You can reach our dedicated support team via our Contact Us page or email us directly. We operate 24/7 and are always happy to help!